Consumer cases refer to the legal proceedings initiated to resolve disputes between consumers and sellers or service providers. In Turkey, consumer cases are conducted in accordance with the Law on Consumer Protection and other relevant laws. Here is a general information note on important aspects and key points to consider in consumer cases based on the Law on Consumer Protection:
Competent Court: Consumer cases are generally heard in consumer courts. These specialized courts are established to protect consumer rights and effectively resolve consumer cases. It is important to correctly determine the competent court before initiating a lawsuit.
Statute of Limitations: Consumers should pay attention to the statute of limitations prescribed under the Law on Consumer Protection. The law grants consumers the right to file a lawsuit within two years from the date of delivery of the goods or services. However, the statute of limitations may vary in specific circumstances, so it is important to check the applicable timeframe for your situation.
Consumer Rights: The Law on Consumer Protection grants various rights to consumers and ensures the protection of these rights in consumer cases. These rights include the right to return defective goods or services, terminate contracts, and claim compensation. Consumers should be aware of their rights and take the necessary steps to exercise these rights when needed.
Presentation of Evidence: The presentation of evidence is crucial in consumer cases. Consumers should gather contract documents, invoices, receipts, correspondence, and other relevant documents, and present the evidence that can influence the course of the lawsuit accurately.
Consumer Arbitration Boards: Alternative dispute resolution methods exist in consumer cases. Consumers can resort to consumer arbitration boards established under the Law on Consumer Protection. These boards aim to resolve disputes between consumers and sellers or service providers quickly and effectively.
Professional Legal Assistance: Consumer cases can be complex, so seeking professional legal assistance is important. An attorney can assist consumers in protecting their rights and guide them in taking the appropriate steps during the litigation process.
This information note covers important aspects and key points that consumers should consider in consumer cases according to Turkish Law. However, each case may be different, so it is important to consult the relevant laws and seek legal advice tailored to your individual circumstances.